BRIT CARPETS LTD is committed to providing customers with a satisfactory shopping experience. If you are not satisfied with the product you received, you can apply for a return and refund under the following conditions:
1. 30-Day Return Period
Customers can contact us to apply for a return within 30 days of receiving the goods.
To request a return, please contact us within 30 days using the following methods, providing your order number and the reason for the return:
Email: shop@britcarpets.shop
Phone: +44 7501 331113
2. Return Conditions
Returned products should be kept in their original condition as much as possible, including:
The product has not been used or installed;
The product is free from man-made damage, stains, or obvious wear;
The product and packaging should be kept as intact as possible;
A valid order or proof of purchase can be provided.
Products that have been cut, customized, or made to customer specific requirements may not be eligible for the general return policy unless the product is defective or applicable law stipulates otherwise.
3. Product Defects
If you receive a product with manufacturing defects, quality problems, or that is clearly inconsistent with your order, please contact us as soon as possible.
Please provide your order information and photos or videos clearly showing the problem. Upon confirmation, we may offer a refund, exchange, or other appropriate solution depending on the specific circumstances.
4. Refund Process
After the return is reviewed and approved, we will process the refund in accordance with applicable laws and the actual payment method.
Refunds are usually returned to the customer’s original payment account. The actual arrival time may depend on the processing time of your bank, credit card company, or third-party payment service provider.
5. Return Shipping Costs
If the return is due to product defects, incorrect shipment, or a product that is clearly inconsistent with the order, we will bear reasonable return shipping costs depending on the specific circumstances.
If the reason for the return is personal preference, purchase error, or other non-product quality issues, the return shipping costs may be borne by the customer, subject to the return confirmation information.
6. Damaged or Incorrect Goods
If the goods you receive are visibly damaged during transit, or if the goods received do not match your order, please contact us as soon as possible after discovering the problem.
We recommend that customers retain photos of the goods, their packaging, and relevant information so that we can verify the details with the logistics service provider.
7. Contact Us
For refunds or returns, please contact:
Address: 72-73 Summer Lane, Hockley, Birmingham, West Midlands, United Kingdom, B19 3NG
Email: shop@britcarpets.shop
Phone: +44 7501 331113