Welcome to the BRIT CARPETS LTD website and related services. By using this website, purchasing our products, or placing an order, you acknowledge that you have read, understood, and agreed to the following terms and conditions.
1. Company Information
This website and related products are provided by BRIT CARPETS LTD.
Registered Address:
72-73 Summer Lane, Hockley, Birmingham, West Midlands, United Kingdom, B19 3NG
Email: shop@britcarpets.shop
Phone: +44 7501 331113
2. Products and Orders
We offer carpets, flooring products, and some custom-made products. Due to reasonable variations in color, texture, size, and display, website images are for reference only.
Some products may be cut or customized upon request. Customers should confirm product specifications, sizes, colors, and other customization requirements before placing an order.
3. One-Time Sales and Returns
All products are offered as one-time sales. Unless the product is defective, we generally do not accept returns, exchanges, or refunds due to personal preference, incorrect size selection, or changes in color preference.
For products with quality or manufacturing defects, please contact us promptly after discovering the problem, providing order information and relevant photos or other supporting documentation.
These terms do not affect any legal rights enjoyed by consumers under applicable law.
4. Payment Terms
Customers should complete payment according to the price and payment method displayed on the website when submitting an order.
Orders typically enter the processing stage after successful payment receipt and order confirmation.
We may process online payments through third-party payment service providers. The processing of payment information is subject to the security and privacy policies of the relevant payment service providers.
If payment is unsuccessful, refused, or the transaction is unusual, we may suspend or cancel the relevant order and contact the customer where applicable.
5. Intellectual Property
All content on this website, including but not limited to text, product descriptions, images, graphics, brand names, logos, page design, and other materials, is protected by applicable intellectual property laws.
Without the express written permission of BRIT CARPETS LTD or the relevant rights holders, no individual or entity may copy, modify, distribute, reproduce, sell, or otherwise commercially use the content of this website.
If the website content involves third-party trademarks, images, or other intellectual property rights, such rights remain with their respective owners.
6. Price and Product Information
We strive to ensure the accuracy of product descriptions, prices, and other information on the website, but do not guarantee that all information is always complete, accurate, or up-to-date.
If obvious errors are found in pricing, product descriptions, or inventory, we reserve the right to correct the relevant information to the extent permitted by law.
If an order is affected by obvious errors, we will contact the customer and provide appropriate solutions, where applicable.
7. Shipping
Order delivery times are estimated and may be affected by production, logistics, weather, traffic, public holidays, and other uncontrollable factors.
For information on shipping methods, carriers, and estimated delivery times, please refer to the Shipping Information page on the website.
8. Limitation of Liability
To the maximum extent permitted by applicable law, BRIT CARPETS LTD shall not be liable for any indirect losses arising from temporary website unavailability, third-party service interruptions, logistical delays, or other circumstances beyond our reasonable control.
Our liability for any product or service incurred will be limited to the extent permitted by applicable law.
These Terms do not exclude or limit liability that cannot be excluded or limited by law, including rights that consumers are legally entitled to under applicable law.
9. Dispute Resolution
If you have any questions about your order, product, or service, we recommend that you first contact us through the following methods so that both parties can attempt an amicable resolution:
Email: shop@britcarpets.shop
Tel: +44 7501 331113
If the parties are unable to resolve the dispute through direct communication, the consumer may seek other available dispute resolution methods in accordance with applicable law, including, where applicable, Alternative Dispute Resolution (ADR) or litigation in a court of competent jurisdiction.
10. Applicable Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Without prejudice to any mandatory consumer protection rights enjoyed by the consumer under the law, any dispute arising from these Terms or related orders shall be settled in courts with jurisdiction in England and Wales.
11. Terms Amendment
BRIT CARPETS LTD may update these Terms in accordance with changes in business operations, laws and regulations, or services.
The updated terms will be published on this website and will apply to subsequent orders from the date of publication. Customers are advised to check the latest version before submitting an order.
12. Contact Us
If you have any questions about these Terms, your order, or the products, please contact us.