BRIT CARPETS LTD is committed to providing reliable delivery services for carpets and flooring products to customers in the UK and Europe. We select the appropriate logistics provider based on the product type, size, weight, and delivery address of your order.
1. Delivery Area
Currently, we primarily provide delivery services to the UK and Europe.
Some custom-made products, oversized carpets, or special flooring products may require specialized shipping methods. Specific delivery arrangements and costs will be determined based on the actual situation upon order confirmation.
2. Shipping Companies
Depending on the order location, product size, and shipping requirements, we may use the following logistics and delivery providers:
Royal Mail: For some small and light parcels
Evri: For some standard-sized parcels
DPD: For some orders requiring expedited delivery
DHL: For some international and European deliveries
Specialized Carpet/Freight Carriers: For large, oversized, or heavy carpets and flooring products
The actual carrier may be adjusted based on order details.
3. UK Delivery Time
Generally:
Standard delivery within the UK typically takes approximately 2–5 business days. Customized Products: Typically require additional production and processing time. The exact time will be based on order confirmation.
The above times are estimated delivery times and do not include weekends and UK public holidays.
4. European Delivery Time
Orders to Europe are typically expected to take:
Approximately 5–12 business days
Actual delivery time may be affected by factors such as destination, customs procedures, carrier operations, and local delivery conditions.
5. Customized Product Delivery
As some carpets and flooring products are customized, orders may require production, cutting, packaging, and quality checks before shipment.
Therefore, the overall delivery time for customized products may be longer than for standard stock products. Specific production and delivery times will be provided to the customer upon order confirmation.
6. Delivery Costs
Delivery costs are calculated based on the following factors:
Shipping address
Product size and weight
Order quantity
Selected delivery method
Whether the order falls within a special or remote delivery area
If additional delivery costs are incurred, we will inform the customer before order confirmation.
7. Order Tracking
After your order is shipped, if the carrier provides tracking services, we will provide you with relevant logistics tracking information.
You can check the status of your package through the tracking system provided by the carrier.
8. Delivery Delays
We will do our best to ensure that orders are delivered on schedule, but actual delivery time may be affected by weather, traffic, carrier operations, public holidays, customs inspections, or other uncontrollable factors.
In case of significant delivery delays, we recommend that you contact us using the contact information in your order confirmation. We will assist you in checking the logistics status.
9. Receiving Instructions
Upon receiving large carpets or flooring products, please check the outer packaging for any obvious damage before signing for it.
If you find severely damaged packaging, please take photos if possible and contact us as soon as possible so that we can assist you in handling the situation.
Email: shop@britcarpets.shop
Phone: +44 7501 331113